The online world has more lurkers than conversationalists.
I don’t have any data to back this statement up, but I’m going with it based on my anecdotal experience.
I do know we don’t always get to hear just how helpful something we helped create can be.
Complaints, yes! People come out of the woodwork for those. Which is ultimately good, because we can’t fix what we don’t know needs fixing.
But kudos? Not so much.
That’s why a moment like this is priceless to a Community Manager’s heart.
From a customer on our external Yammer network:
“I just wanted to thank everyone for their posts – I learn something new every week just by reading.”