I need to take a moment for this even though the recipients may never see this.
CreateSpace is awesome.
I’m not even talking about how it’s proven (for me) to be a great platform to publish my first books.
I’m talking customer service.
Twice now I’ve had to contact them about something I just couldn’t figure out on my own. The first time, I received a helpful response within a day.
This second time I received an apologetic email saying how Tropical Storm Nate made them temporarily close one of their centers, so all the other centers are working as quickly as they can to respond.
The very next day, I had a response that again was very helpful.
And the fact that I’m calling this out the way I am goes to show how we’ve come to expect quite the opposite when reaching out to companies.
Happy books to you!