What Does Yammer Offer That Makes It Great For Knowledge-Building?

Question asked in the O365 Network: “Is there something that Yammer offers that really makes it more appropriate for discussion than Office 365 Groups, or is there a fair amount of overlap?”

The real answer to this actually reframes this in another question: How do you get the knowledge you need to do what you need to do?

When you think of how we tend to form our own phone, IM, email, or any-kind-of-Group circles of “go-to” people, for anything from direct knowledge to “this person will at least direct me to someone who knows,” this exclusive approach can both take time and waste time, even if you get the answer in the end.

Even more importantly, you may never know how much more awesome your idea or project could have been had you only looked outside your usual groups of go-tos.


Whoa! Talk to the paw there

While Yammer is not supposed to be the solution to every single scenario, it is a very viable solution to widening your circle, uncovering skills, and discovering influencers.

And in the process, it can help stitch your company together more firmly because now you’ve got this great big transparent knowledge base that becomes a go-to instead of a “Yam what?”

It does take nurturing and championship, but when you see people start organically thinking, “You should put that on Yammer” as part of their project or idea or decision, well, those are some pretty awesome moments.

Remember, you never know entirely who knows something or who can help. With Yammer, you can start to find out.


How Your Nonverbals Can Help

Earlier this year I wrote about the passing of my father-in-law.

In that post, I mentioned nonverbals as something we teach here at work that you really can use everywhere you go.

Call it body language, signals, or cues, from how you approach someone in the first place to how you show your acceptance and empathy when you get there, the nonverbals you project can make a huge difference in the outcome of the situation.

Even if it’s just holding someone’s hand as they lie in a hospital bed.


Something like this.

Here’s another way to look at this:

Behavior is communication.

We say that phrase a lot around here too.

Just as you should be watching your own body language, pay attention to what the other person is showing you.

Most of this we pick up without even thinking about it, but when you take the time to observe, you’ll see tons of visual cues that help you know what the other person is feeling or intending.


But not this!

Okay, great. So what do I do about it?

The best answer I can give is…to send you elsewhere!

I thought this was a great post written by a friend and colleague, aptly titled “Behavior is Communication.” The subject is dementia, but I find that most if not all of these tips work for different situations.