Join Me For #ESNChat on May 18, 1 PM CT!

What’s all this?

#ESNChat, or Enterprise Social Network chat, is a weekly Twitter chat held Thursdays from 1-2 PM CT around any aspect of corporate / internal online communities.

Such as Yammer, which is what the chat will focus on for May 18! Join me and my Yammer MVP friends as we discuss how to realize AND get value from Yammer, how awesomely Yammer integrates with SharePoint, and what we’re excited over for the future.

Skeptics welcome, too! Give us feedback!


I use Tweetchat with some measure of success to keep track of the hour’s worth of tweets coming in. At 1 PM CT on May 18, sign in to your Twitter account through here:

See you there!


An Honest Appraisal of Yammer

Yammer users, from casual viewer to Network Admins, know that Yammer isn’t perfect. No Enterprise Social Network is!

But if you’re considering launching this platform, or if you’re post-launch and wondering if you’ll ever get more than crickets chirping, read this: An honest appraisal of Yammer.

You’ll get the awesome and the not-so-much, but you’ll also get insight into a key facet that you should really never forget:

“It’s not so much about the tool, it’s about the culture.”

Read on!


This has nothing to do with this post.

Why Yammer? Why Not?

An Office 365 user wrote: “I’m so glad we aren’t using Yammer! There are too many things for community managers to administer.”


We are so not amused.

The discussion had been around a hack that a notable community manager employed to provide an easy way to detect when a member creates a new group in Yammer. Simple, easy, and time-saving.

And to me, completely natural to do.

I’ve never met an enterprise social network (ESN) or any kind of online community that didn’t need to evolve with its clientele–or require hacks along the way.

Some are better than others, but all of them need administration.

For us, Yammer really helped knit our global company closer together with our home network, and our customers love having their own External Network with which to exchange training ideas, get help with challenges, and meet people who do what they do all around the world.

I’d say this is one of the best ESNs I’ve encountered. Anecdotally speaking, Yammer has already proven its worth despite the occasional running around I need to do to make sure the experience is seamless for everyone else, and the uber-watchful eye I keep on the things we clamor for from Microsoft.

In other words, you’re never going to get that “perfect” online community experience with any platform, and wishing for that will only waste your time. Instead, you could be filling that time with providing a truly beneficial service to your customers, whether internal or external, as well as keeping yourself in a job.


That’s better!

So, not sure if you should Yam yet? Give it a try!