Your company has plans to launch Yammer. You’ve been designated the Yammer Community Manager. What do you do first? Read this! (A quick click will take you to my post on the new Microsoft Tech Community.)
If you’d rather not, just watch this even quicker guinea pig video.
Hi! Are you launching or considering launching a Yammer network?
From launch to beyond, you’ll want to know how to find, train, and nurture community managers so you don’t have to be the only one!
So, go read my post on the Office 365 network. You don’t even have to log in!
Zendesk has an infographic about how to hire for client-facing positions. In essence, you can teach skills; it’s the inherent traits such as kindness and empathy that you want to hire.
It makes sense. When someone is the voice or face (or both) of your brand, you have to make sure they know how to talk to your audience.
Yet a few things seem to be missing.
Where are accountability, follow-through, or execution as desired traits or skills?
I’d like to see another section after Hire for Attitude; Train for Skill, one that includes the final rounding off that would make this new hire a prize: Having the drive to do something with what you learn from the people you talk to, ideas you’ve come up with during conversations, ways to make things more efficient, reliable, awesome.
What happens after the phone is down or the screen is off?
More reading: Another infographic that lists 10 skills you’ll need for the jobs of 2020–but is a little shy on accountability here, too.
Author Becky Benishek 